Part-Time Customer Support Representative (Remote - Bali, Indonesia)

Are you a natural problem-solver with a passion for helping others? Private Advertiser is seeking a Part-Time Customer Support Representative to join our dynamic team in Bali, Indonesia (remote work available in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Sanur). We are a fast-growing advertising agency that values innovation, creativity, and customer satisfaction. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met. Our team is collaborative, supportive, and committed to helping you grow both personally and professionally.

As a Part-Time Customer Support Representative, you will handle incoming inquiries, resolve customer issues, and provide timely assistance. You will use tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. This role offers a flexible schedule, allowing you to balance work with other commitments. Join us and be part of a team that values your contributions and supports your career growth.

📋 Tanggung Jawab Pekerjaan

• Handle and respond to customer inquiries and support requests via email, phone, and live chat.
• Resolve customer issues and complaints promptly and professionally.
• Provide timely and accurate information to customers regarding our products and services.
• Use Zendesk to manage and track customer support tickets.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer support metrics to identify areas for improvement.
• Stay updated with the latest industry trends and best practices in customer support.
• Participate in team meetings and contribute to the development of customer support strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field.
• Proven ability to handle multiple tasks and prioritize work effectively.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer support tools such as Zendesk, Slack, and Google Workspace.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team.
• Flexible and adaptable to a part-time schedule.

🛠️ Keahlian

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