IT Application Support Assistant Manager (Talent Pool) - Jakarta

Join Erajaya, a leading technology-driven company, as an IT Application Support Assistant Manager and play a pivotal role in enhancing our IT service delivery. This position is part of our Talent Pool, offering a dynamic environment where you can leverage your expertise to support and improve our IT infrastructure. Based in Jakarta, you'll be part of a team dedicated to ensuring seamless and efficient IT operations.

As an IT Application Support Assistant Manager, you'll be responsible for providing technical support to our applications, troubleshooting issues, and ensuring the smooth operation of our IT systems. You'll work closely with our development team to implement new features and improvements, and you'll also be involved in the ongoing maintenance and upgrade of our applications. This role offers a unique opportunity to grow your career in a fast-paced, innovative environment.

If you're a passionate IT professional looking to make a difference, we invite you to apply for this exciting opportunity at Erajaya.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to our applications, including troubleshooting and resolving issues.
• Work closely with the development team to implement new features and improvements.
• Monitor and maintain our IT systems to ensure optimal performance.
• Conduct regular system audits and implement necessary upgrades.
• Develop and maintain documentation for our IT processes and systems.
• Collaborate with cross-functional teams to ensure seamless IT service delivery.
• Stay updated with the latest IT trends and technologies to continuously improve our IT infrastructure.
• Provide training and guidance to junior IT staff as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT application support or a similar role.
• Strong knowledge of ITIL framework and best practices.
• Proficiency in using IT service management tools such as ServiceNow, Jira, and Confluence.
• Experience with cloud platforms like AWS or Azure is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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